Unfold Launches with Talkdesk as First Vendor in Australia to Accelerate Partner Momentum and Expand the Talkdesk Ecosystem

Unfold

Unfold, a modern distributor designed for the new era of technology partnerships, has launched with Talkdesk as its first vendor in Australia. The partnership reflects Talkdesk's continued significant growth and marks the next step in the maturity of its partner ecosystem — expanding the support, enablement, and experience available to Australian partners as they scale customer experience (CX) transformation across industries.

As Talkdesk continues to invest in a modern, cloud-first partner strategy, Unfold will serve as a “new era” distributor — designed to help partners build momentum faster, simplify how they engage with Talkdesk, and create an exceptional partner experience from onboarding through activation, enablement, pricing and ongoing growth.

“Talkdesk is experiencing significant growth, and with that growth comes a responsibility to evolve how we support and scale our partner community. Appointing Unfold as our distributor in Australia is the next step in our ecosystem maturity. We're partnering with a distributor that shares our view of what exceptional experience means — where partners need speed, clarity, enablement, and a frictionless experience to deliver modern customer experiences at scale.”

A Partnership Built for the “New World” of CX and Channel

Talkdesk selected Unfold to help bring a refreshed distribution model to market — one that aligns with the changing expectations of customers and partners alike. Through Unfold, Australian partners will have access to an AI-powered, intelligent and highly autonomous engagement experience and the resources needed to grow confidently with Talkdesk.

What This Means for Australian Partners

Through the partnership, Unfold will help partners accelerate growth with Talkdesk by providing:

• AI-guided partner interactions: Intelligent, conversational guidance across Talkdesk products, pricing, usage, and support.
• Faster quoting and deal progression: AI-assisted workflows simplify complex, multi-stage pricing and quoting processes.
• Embedded partner enablement: Real-time product and commercial guidance built directly into partner workflows.
• Reduced partner friction: Automation streamlines onboarding, deal support, and ongoing partner growth.
• Data-driven go-to-market: Partner engagement and pipeline insight inform targeted go-to-market execution.

This partnership also marks a major milestone for Unfold.

“We're proud to launch Unfold with Talkdesk as our first vendor — an organisation that shares our conviction that the channel and the market in general is entering a new era. Talkdesk is growing quickly, and the Australian market is ready for an approach that prioritises partner momentum and real enablement. Our focus is simple: make it easier for partners to build, buy, sell, and succeed with Talkdesk.”

“Being selected as Talkdesk's distributor in Australia is a meaningful vote of confidence in our model. We're here to help partners create an exceptional experience — for themselves and their customers — through intelligently guided enablement, presales and pricing.”

The partnership intends to expand into New Zealand once established in Australia.

About Talkdesk

Talkdesk® is a global provider of cloud contact center solutions that enable organisations to deliver exceptional customer experiences. Talkdesk helps businesses modernise customer engagement through a flexible, scalable platform designed for speed, innovation, and measurable outcomes.

Learn more: talkdesk.com

About Unfold

Unfold is a modern distributor designed for the new era of technology partnerships — focused on partner momentum, enablement, and delivering an exceptional partner experience. Unfold helps partners navigate evolving customer expectations with practical support, streamlined engagement, and go-to-market programs built for growth.

Learn more: unfold.technology